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What can I expect after reaching out to Willow? 


Complimentary 15-minute Phone Consultations

Both nutrition and psychotherapy services will begin with a brief phone consultation.  This provides an opportunity to get to know each other, discuss your needs and concerns, and allows us to answer any questions for you.  If we determine we might be a good match to work together, we can schedule our first in-person sessions. 

Before Your First Appointment


Prior to your initial nutrition and psychotherapy appointments, you will receive an email from your dietitian and therapist with an invitation to a secure online system to fill out intake paperwork.  We recommend completing these online forms before the first appointment so that we can maximize our first session together. 


Nutrition Services


Your initial nutrition appointment will be a 60-90 minute intake session.  This is an opportunity to get to know you, learn more about why you are seeking support, and discuss your concerns, goals, and questions. Collaboratively, we will discuss your relationship with food currently, what your day-to-day eating is looking like, and also how it has changed over the years. As a team, we will start the process of creating a plan to support you in your healing and recovery.


Ongoing, we will schedule 50-minute follow-up sessions to check in on how things are going, what seems to be going well, and what challenges are arising between sessions. Together, we modify goals as needed and discuss tools to support each individual in working towards their goals. Frequency of sessions needed is discussed in session, collaboratively. Often for clients recovering from eating disorders and disordered eating, weekly sessions are recommended at the beginning of our working together for a period of time. There will often be collaboration with your other treatment providers, including psychiatrists, physicians, therapists or other providers, so that we can most effectively support you.


Psychological Services 


We will start with an initial 60-minute intake session.  The intake session is important in gaining a comprehensive understanding of you, your background, and your current needs and goals.  We will work together to develop a plan and direction for therapy that will be most supportive to where you are now and where you hope to be.  This is also a time for you to assess whether the therapeutic style works for you and to ask any questions you have about the treatment approach or psychotherapy in general. 


Moving forward, we will schedule ongoing 50-minute psychotherapy sessions. The frequency and number of sessions will vary depending on need, although sessions typically take place on a weekly basis.  We will monitor progress regularly to assess how therapy is working for you. If indicated, there will be collaboration with your other treatment providers, including psychiatrists, physicians, dietitians or other providers, in order to work as a team to best support you.

Do I have to work with both Kacey and Katie to be a client at Willow?

There is absolutely no requirement to work with both of us!  We value the importance of a "good fit" with your providers and want to support you in building the right treatment team for you.  We will happily collaborate with outside therapists or dietitians.  Some clients may find it beneficial to work with both of us together, as we are strongly aligned in our approach to healing and work in close collaboration with each other to help each client meet their goals.   


Does Willow accept insurance? 

We do not accept insurance directly and we are not on any insurance panels.  If you have a PPO insurance plan, we would be considered “out-of-network providers”.  Depending on your PPO plan, your insurance company may reimburse you a percentage of the session fee.  If you are interested in being reimbursed by your insurance, we suggest you call your insurance company and ask about your plan's coverage for out-of-network mental health providers.  The following questions will be helpful to ask when you call:


  - Does my plan reimburse for out-of-network mental health and dietitian providers?

  - Is there a deductible I need to meet before you will start to reimburse me?

  - What is the covered amount per psychotherapy session?

  - What is the covered amount per dietitian session?

  - Is there a maximum amount you will reimburse within a calendar year or period of time?

  - Is approval required from my primary care physician?

We can each provide you with a monthly statement ("superbill") that you can submit to your insurance company for possible reimbursement.  We are happy to discuss this all in more detail if you have any questions!

What is Willow’s cancellation policy?

Once you have a scheduled appointment, we have a 48-hour cancellation policy.  Payment in full is due for any sessions cancelled within 48-hours. We will waive this fee if we can reschedule the cancelled session within the same week of the cancelled appointment.  This is contingent upon availability in our schedules and therefore may not always be possible

I am interested in learning more about Intuitive Eating and Health at Every Size, although I am not sure I am ready to take that leap. Can I still work with you?

Yes!  Our clients often desire to be free from preoccupation with food and shame about their bodies, yet they also find it scary and difficult to shift their approaches to eating and relating to their bodies.  It is completely understandable and expected to have mixed feelings and doubts when contemplating such a change.  While our work is rooted in these philosophies, we want to align with you as you go through your unique process of exploration and healing. 

Do I have to be diagnosed with an eating disorder to work with you at Willow?

Definitely not!  While we enjoy treating eating disorders, we feel passionate about working with individuals who are struggling in any way to feel at peace in their relationship with food and their bodies.  Due to living in our larger culture, many people have learned not to trust or accept their bodies as they are and have developed fraught relationships with food, exercise, and body image. We strongly believe that all people are worthy of receiving help and care around these struggles, regardless of diagnosis, size, or severity of behaviors. 

To learn more about the other issues we treat outside of eating disorders and disordered eating, please visit our Services section.

I have a topic in mind that I would like to see written about on Willow’s blog. Do you take blog requests?


Yes, thank you for your interest in our blog!  We love hearing what our community is curious about so we can provide the most helpful and relevant content.  Please submit any requests here.

No Surprise Act


You have the right to receive a “Good Faith Estimate” explaining how much your medical care will cost. Under the law, health care providers need to give patients who don’t have insurance or who are not using insurance an estimate of the bill for medical items and services.. You have the right to receive a Good Faith Estimate for the total expected cost of any non-emergency items or services. This includes related costs like medical tests, prescription drugs, equipment, and hospital fees. Make sure your health care provider gives you a Good Faith Estimate in writing at least 1 business day before your medical service or item. You can also ask your healthcare provider and any other provider you choose for a Good Faith Estimate before you schedule an item or service.  If you receive a bill that is at least $400 more than your Good Faith Estimate, you can dispute the bill. Make sure to save a copy or picture of your Good Faith Estimate. For questions or more information about your right to a Good Faith Estimate, visit

Frequently Asked Questions

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